Refund normally done nearly instantaneous.
If the transaction unsuccessful and the amount is dedcuted - In such a situation you have to log a complaint request through your web panel or app. We investigate the failed transaction and within 2-3 working days return your full amount.
If the status of the transaction is awaiting / pending - Then, please try to understand here that the transaction has already been processed. Which can not be stopped under any circumstances. Here, we will request you to wait for the status of the transaction to be updated. Do not do another transaction until your first transaction status is updated. It may take up to few hours for the status of transaction to be updated.
If you have done a wrong transaction, Then we do not take any responsibility for reversal.
If you have done a transaction and your client has not got the benefit of it, then first of all, call the repective operators customer service number and check whether the transaction has succeeded or not? If not, then log a complain.
The best way to raise the issue against any e24pay transaction is to log complain through web panel or app. To log complain, just click on Reports → Transactions. Now a page will open in front of you, in which you have to search the transactions by date and number. After that, you have to click on RID, which will open up another page, where you can log your complain. Afterwards, e24pay support team address all complaints and resolve the issues in 2-3 working days, and be sure to follow up on open complaints.
For every transaction, there is different RID, which is of 7 digits and displayed at the begining of each transaction.
However, if you are unsatisfied with our response, Kindly reopen complaint for unresolved disputes ensuring quick redressal of your transaction issues.
The extent of our liability will in all cases be limited to providing you a valid recharge, bill payment, money transfer or refund to the extent of payment received by us. We do not accept any responsibility and will not be liable for any consequential, incidental, special or punitive damages or losses whatsoever arising out of or in connection with any recharge or bill payment or money transfer done through e24pay.